Orders and Shipping

All tiles are made to order in small batches (learn more about our process here). The lead time to produce your tiles depends on the size of the order and our backlog of prior commitments. 

Most orders are completed within 6 to 10 weeks. Larger orders (over 10 square feet) or complex orders with customizations may take longer. This is the timeline before they can be shipped. 

Contact us for a production estimate if you are working within a project schedule to confirm the approximate timeline.


Care and Maintenance

Our tiles will never fade – even in direct sunlight. Our glaze colours are vigorously tested for durability. Each tile is produced to be "heirloom quality" so that it can be enjoyed for many generations to come.

General Advice & Recommendations

🖤 Order sample tiles to see our quality and glaze colours in your home before placing a large order. Order samples here.

🖤 Planning to cut any tiles? Order a few extra just in case (usually 5-10%).

Use our Measuring Guide for more details or Contact Us for planning advice.